FAQs
Why does my candle have a bumpy surface?
Soy candles are known to have a bumpy surface after burning in comparison to the very smooth post burn surface of a toxic paraffin wax.
How do i take care of my candle?
Trim your wick before every burn
Never burn your candle for more than 3 hours at a time
Always place the candle on a stable, level, heatproof surface
Stop burning your candle when there is 1-2cm of wax remaining
What happens if my candle is damaged?
Simply contact iivyandco and we will get in contact with you and arrange a new candle on the way!
How many days is processing?
Candle processing can be anywhere from 2-5 days
How many days is shipping?
Shipping is anywhere between 5-10 days as in some circumstances the 1700ml size usually takes a few extra days to cure